India - One of the busiest and largest railway net work in the world 23.10.2013

Do You Know That Indian Railways Has One Of The Largest Rail Networks In The World?

• Indian Railways has one of the largest and busiest rail networks in the world, transporting over 18 million passengers and more than 2 million tonnes of freight daily
• If the AC is not operative in the AC coach, then the passenger is entitled for refund of the difference between the fare of AC and non-AC coach. However, during the journey, the passenger should collect a certificate from the TTE/Guard to prove this
• If the fare is inclusive of food, bedding, etc. and if they are not provided or if those are of inferior quality then the passenger is entitled for appropriate refund
• In case of death or injury caused due to train accident or dacoity during train journey, the passengers are entitled for compensation.
• Passengers can record their complaint in the complaint book kept with the guard or the train superintendent during their journey.
• Aggrieved passengers can file a complaint with the concerned Station Master, Additional General Manager/Director, Public Grievances

If not satisfied with the decision of the Railway Administration, passengers can approach the Railway Claims Tribunal with Benches in different parts of the country, established under the Railway Claims Tribunal Act, 1987,
which provides much relief to the rail users by way of expeditious payment of compensation to the victims of rail accidents and to those whose goods are lost or damaged in rail-transit.